Your WordPress webmaster

On a maintenance plan I start on an emergency within one working hour: Mon–Fri 10:00–19:00 Tbilisi time (09:00–18:00 Moscow). If less than an hour is left in the day, the rest carries over to the next working day. One-off urgent jobs I take when I can and tell you in advance when I can start. The hour is when I start on the issue; the recovery time is clear after the check. Send me the site address, when it failed and a screenshot of the error if you have one.

The first estimate is free. Based on your description and a look at the site, I’ll work out what needs checking and give you a rough idea of the scope. If finding the cause needs a separate diagnosis, we agree on its scope and cost in advance. I start paid work only after we’ve agreed on it. A consultation call is billed at the hourly rate.

The minimum for a one-off job is $25, which is one hour at my rate. If the task takes less, the minimum still applies. We agree on the scope and how it’s billed before I start, so the total doesn’t come as a surprise.

Before starting, I give you an estimate in hours and we agree on the scope. After the work, I send a report: what I checked, what I changed and how long it took. If I see that the agreed scope isn’t enough, I explain why and continue only with your approval.

Scheduled checks, updates and backups are included and don’t use task hours. Depending on the plan, you get 2, 4 or 8 hours a month for emergencies, small fixes and agreed technical improvements. The hours are shared across both sites. If they run out, I continue emergency work at $25/hour ($25) within a budget agreed in advance, $50 a month by default. Going over it needs your approval.

Yes, I can start by reviewing your existing WordPress site. I’ll look at the access details, the components and the current problem. The fact that someone else built the site doesn’t mean it needs rebuilding. If I find a component that gets in the way or needs replacing, I’ll explain why and we’ll agree on what to do next.

I test risky changes on a copy first, where that’s possible. Before starting, I check the available backups and the data that needs to be kept. If the site needs to go offline briefly or be rolled back, I explain the consequences beforehand and we agree on the plan. After the changes, I test the affected features. I can’t promise zero losses before I’ve checked the site’s current state.

We start with the site address and any emails or invoices you have. I’ll help identify your providers and prepare a request to recover access. The decision is made by the registrar or hosting company, which may ask you to confirm you’re the owner. If the domain is registered to someone else, getting the password and transferring the domain are separate tasks. I can’t guarantee in advance that such a domain will be returned.

If I neither identify the cause nor resolve the problem, you don’t pay. If I identify the cause but only your hosting provider or another service can fix it, the agreed diagnostic work is chargeable. I fix errors in my own work free of charge for three months: for a new website from installation on your hosting, for other one-off tasks from completion. A new, unrelated failure is quoted separately.

I let maintenance clients know in advance about planned unavailability, such as holidays. Cover and access are agreed if a trusted specialist is available. Access to your site, domain and hosting stays with you, so another specialist can step in if needed.